Privacy and Data Policy

This Privacy Policy explains how JeetCity collects, uses, stores and protects the personal information you provide when using our online casino and sports betting services in Canada. We take privacy seriously and aim to be clear about what data we gather, why we need it, how long we keep it and how you can manage your information.

Types of data we collect

Personal data

When you create an account or contact us we collect personal details such as your name, email address, date of birth, home address, telephone number and government ID documents where required for verification. We also store account credentials and preferences you provide.

Technical data

We collect technical information from your device and browser to operate the service. This can include IP address, device type, operating system, browser type, device identifiers, connection data and location information where necessary to comply with local rules.

Transactional and activity data

We record your deposits, withdrawals, bets, game history, bonus activity and other account transactions. We also track user activity such as games played, time spent, session length and support interactions to secure accounts and improve service delivery.

How we use your information

We use data to provide and maintain your account, complete payments, process withdrawals, verify identity for KYC and anti-fraud checks, and to comply with legal obligations. We also use information for customer support, to personalise your experience, detect and prevent fraud, and for internal reporting and analytics.

Data protection practices

We store personal data on secure servers and take administrative, technical and physical measures to protect information against unauthorized access, disclosure or loss. Access to personal data is restricted to employees and authorised service providers who need it to perform their duties. We offer account security options such as password protection and may provide additional safeguards like two-factor authentication.

Cookies and tracking technologies

We use cookies, web beacons and similar technologies to manage sessions, remember preferences, analyse usage and deliver relevant content. Some cookies are required to operate core site functions, while others support analytics and marketing. You can manage or block cookies through your browser settings, but doing so may affect functionality. For more control, visit your browser or device settings.

User rights

As a Canadian user you have rights to access and correct personal data we hold about you, to request deletion where permitted by law, and to withdraw consent or object to certain processing. You may also request restriction of processing or ask for a copy of your data in a common format where applicable.

Access, correction and deletion

You can review and update many account details directly in your account settings. To exercise other rights or request deletion, contact our support team at [email protected]. We will respond to valid requests within a reasonable timeframe and may retain certain data as required by law or for legitimate business purposes.

Information sharing and third parties

We may share data with payment processors, identity verification and fraud prevention providers, game and platform suppliers, analytics and hosting partners, and legal or regulatory authorities when required. All third parties we work with are contractually bound to protect your information and use it only for agreed purposes.

Privacy policy updates

We may update this policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be posted on this page with a revised effective date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.